How the "Know, Like, Trust" Factor Has Made Kaloutas Successful and the Best in the Business

Suc­cess can be mea­sured in many ways — prof­its, growth, results, etc. While these met­rics mat­ter, they don’t paint the entire pic­ture of a suc­cess­ful busi­ness. No mat­ter the indus­try, the only way to tru­ly suc­ceed in the long-run is to estab­lish strong bonds with your cus­tomers and your employ­ees. You strive to be known, liked, and most of all, trust­ed — and these things must be earned. Doing so is often eas­i­er said than done, requir­ing a com­bi­na­tion of trans­paren­cy, knowl­edge, expe­ri­ence, and a real com­mit­ment to cus­tomer sat­is­fac­tion. At Kaloutas, this ​“know, like, trust” fac­tor has set us apart from the pack and helped us to con­nect with our cus­tomers in a more mean­ing­ful way. Here’s how we uphold such a standard.

Why Trust Helps Our Company

Upfront Agree­ments Every Time

For starters, all of our con­tracts con­tain upfront agree­ments with a ​“make it right” guar­an­tee. This means that no mat­ter the project or pro­gram, our cus­tomers know exact­ly what they’re pay­ing for from start to fin­ish. There are nev­er hid­den fees or sud­den addi­tions. If our team makes a mis­take or some­thing goes wrong after the fact, we make a point to resolve the issue in the best man­ner for our cus­tomer. Our clients appre­ci­ate this lev­el of integri­ty and trust our teams as a result.

Our Com­mit­ment to Com­mu­ni­ca­tion and Relationship-Building

Our atten­tion to trans­paren­cy isn’t mere­ly lim­it­ed to our con­tracts them­selves. Get­ting the job done prop­er­ly and on-time remains a top pri­or­i­ty, but Kaloutas is more than mere­ly an in-and-out ser­vice provider — we enjoy estab­lish­ing rela­tion­ships with each of our clients by get­ting to know their pain points and their peo­ple on a per­son­al lev­el, under­stand­ing their indus­try and facil­i­ty, and main­tain­ing a strong line of com­mu­ni­ca­tion through­out the process. These robust rela­tion­ships have allowed us to essen­tial­ly become in-house or on-call providers for count­less businesses. 

Con­sis­tent Qual­i­ty Work Speaks for Itself

There can be no trust with­out the work to back it up. We let our work speak for itself, whether it’s show­ing that we know how to main­tain pro­duc­tion while doing floors, installing con­trol joints, apply­ing spe­cial­ty coat­ings to equip­ment and ceil­ings, fire­proof­ing facil­i­ties, help­ing clients in their GMP spaces, and much more.

Putting a Spot­light on Safe­ty and Compliance

Our cus­tomers also rely on us to improve their work­place safe­ty and com­pli­ance mea­sures. Of course, we lead by exam­ple, pri­or­i­tiz­ing our teams’ safe­ty on the job, abid­ing by all rel­e­vant OSHA reg­u­la­tions, per­form­ing job site haz­ard analy­ses, and more. This focus on safe­ty allows us to help our clients keep their employ­ees and cus­tomers safe, pre­pare for and pass OSHA and FDA inspec­tions, reduce poten­tial haz­ards, boost morale, rep­u­ta­tion, and more.

Reli­able Refer­rals: Help­ing Clients Any Way We Can

When­ev­er pos­si­ble, we want to be the one help­ing busi­ness­es main­tain and improve their facil­i­ties and achieve their goals. Some­times, how­ev­er, anoth­er con­trac­tor is need­ed for var­i­ous rea­sons. In this sit­u­a­tion, our cus­tomers know, like, and trust us enough to help them find the right con­trac­tor for the job at hand. Our refer­ral pro­gram reduces the red-tape typ­i­cal­ly asso­ci­at­ed with con­trac­tor onboard­ing so the right team is ready to go when they’re needed.

Know, Like, Trust: Kaloutas

Kaloutas has built and main­tained its suc­cess on a foun­da­tion of hon­esty, strong rela­tion­ships, qual­i­ty, com­pli­ance, and a deep under­stand­ing of var­i­ous indus­tries and trades. We would love to get to know you and your busi­ness. And to learn more about us and all that we do, con­tact us online or give us a call at 978−532−1414.