Lori Santoli, executive EHS leader, joins "Facility Rock Stars" to share her mission-driven approach to environmental, health, and safety. She details her biggest career lesson: "You get more done by being nice". Lori explains that in a regulatory-driven field, building a collaborative culture where people are invested in solutions and trust leaders enough to raise concerns is the key to creating a truly safe workplace.
The conversation also dives into critical EHS strategies, including the urgent need to shift focus from traditional OSHA recordability metrics to preventing Serious Injuries and Fatalities (SIF). Lori provides actionable advice on how to integrate EHS directly into a company's daily operating system using tools like tier meetings and Gemba walks. She also shares novel approaches, such as using athletic trainers to proactively manage ergonomic injuries and the importance of involving all employee levels, especially middle management, in risk assessments.
Takeaways:
- Re-evaluate Your Safety Metrics: Stop focusing exclusively on OSHA recordability, which can mask high-hazard risks. Instead, shift your focus to metrics that track Potentially Serious Injuries and Fatalities (P-SIF) to concentrate efforts on preventing life-altering events.
- Integrate EHS into Your Operating System: Don't treat safety as a separate program. Build EHS metrics and talking points directly into your existing daily operations, such as shop-floor tier meetings and leadership Gemba walks.
- Involve Middle Management: While shop-floor and senior-leadership involvement is crucial, don't overlook supervisors and middle managers. Provide them with the training and tools to lead for safety, as they are the ones reinforcing the culture every day.
- Involve Employees in Risk Assessments: When conducting risk assessments, bring in the employees who perform the tasks. They know the jobs best, and their involvement serves as an educational tool, helping them understand why controls are in place and empowering them to assess risk in the future.
- Lead with Collaboration: Ditch the "force-it-through" mentality, even in a regulatory-driven field. You get more done, build more trust, and create better, more invested solutions by being collaborative and working with your people.
- Consider Proactive Ergonomics: If ergonomic injuries are a persistent problem, explore novel solutions like embedding athletic trainers in the workplace. This "industrial athlete" approach can help identify risks and address minor aches and pains before they become serious injuries.
Quote of the Show
I think it is important to get every level involved to really be successful. And I think when you do that, you really do create those safety cultures because everybody knows what they need to do.
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