In this episode of 'Facility Rockstars,' host Jay Culbert interviews Cory Pouliot, Senior Facilities Manager at Boston Medical Center (BMC). Corey emphasizes the critical role of team collaboration in overcoming daily challenges in facility management across industries like healthcare and higher education.
He shares insights on his strategies for fostering open communication and empowering team members. Corey also highlights BMC's sustainability initiatives, including a rooftop garden producing 15,000 pounds of produce annually and a clean power prescription program aiding patients financially with energy credits. Additionally, Corey discusses his experience teaching facility management at Wentworth Institute of Technology, underscoring the importance of educating and attracting new talent to the field. Takeaways:
- Value Your People: Emphasize the importance of your team. Great people make challenging times bearable and drive the success of your operations. Work towards their growth and development as individuals.
- Understand Individual Backgrounds: Get to know your team members, and understand their backgrounds and challenges. This creates a supportive work environment and helps address any outside stresses they might bring to work.
- Encourage Idea Sharing: Cultivate an environment where team members feel comfortable sharing their ideas. Regular meetings and open discussions can lead to innovative solutions and improve overall team performance.
- Measure and Manage: Implement sub-metering and AI tools to track and manage utility consumption effectively. This highlights inefficiencies and guides timely interventions, saving costs and enhancing overall efficiency.
- Invest in Sustainability: Seek sustainable initiatives that offer long-term savings and benefits. Reinvest any savings from utilities into improving patient care or other critical areas within your organization.
- Foster Relationships with Vendors: Build strong relationships with vendors. These partnerships are crucial in emergencies and provide flexibility and support when needed.
- Communicate Financial Needs Clearly: Explain financial requirements in a way stakeholders understand their direct impact on operations and patient care. Relating capital investments to operational uptime can help justify necessary expenses.
Quote of the Show
It may sound simple, but treating people like people is crucial to gaining trust from your team and having a better work environment
Links
- LinkedIn: https://www.linkedin.com/in/cory-pouliot-fache-60b9221/
- Company Website: https://www.bmc.org/
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